Romanian Technical Support Agent

Vacancies in Ireland – Ireland
Job Title: Technical Support Analyst Romanian Speaker
€ 405 per week immediate start

Function: To provide technical support for our client’s range of lap-top computers and
maintain databases of all problems and their resolutions.

Main Duties: Inbound Call Handling
 Handle in-coming calls from client’s customers.
 Track, Escalate, (as appropriate) and Resolve queries as appropriate.
 Log all calls.
 Provide feedback on problem status to customers.
 Provide product and pricing information to customers.
 Develop technical knowledge of products in order to increase resolution capability.
 Display a positive company image at all times
 Assist in the generation of hot-line support tools and process improvements
 Enter all pertinent customer information into the database.
 Update customer records as required.
 Report on call activity on a regular basis.
 Perform all other job-related duties as assigned.
 Good communication skills
 Self-starter.
 Team-player
 Responsible in regard to attendance and punctuality.
 Third level technical qualification and/or relevant experience : 1 –2 years
 Previous telephone and customer service experience is an advantage
 Previous technical support experience desirable bur not essential
 Ability to work flexible hours/days as client needs require.

Technical Skills Specification:
 Knowledge of PC architecture and hardware including peripherals
 Experience in dealing with the different releases of DOS and Windows
operating systems
 Experience dealing with Audio Visual equipment desirable but not essential
 Knowledge of Internet applications
Contact

Agency/Employer: Millennium People Recruitment
Town or City: Limerick
Location: Limerick
Sector: IT
Related Job Titles: Customer Service Technical Support,Customer Technical Support,Customer Technical Support Engineer,Internet Technical Support,Technical Customer Support Representative,Technical Support Customer Service Rep,Technical Support Customer Service Representative,Technical Support Customer Specialist
Permanent/Contract: Permanent, Full time
Experience: 1 years
Date: 02-05-2008
Salary: 405 EUR Euro / Week

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